Lodge a Formal Complaint

to Learning Sphere (RTO Code: 91718)

We are committed to a fair and transparent process for resolving your concerns. The information you provide on this form will be used to investigate your submission in accordance with our official Complaints Policy.

All parties involved in the process will be afforded procedural fairness.

You can expect a formal acknowledgement of your submission within 5 days.

Section 1: About You

This information helps us identify you and keep you updated on the progress of your case.

I am a... *

First Name *

Last Name *

Email Address *

All official correspondence will be sent to this address

Phone Number

Student ID (if applicable)

Section 2: About Your Complaint

Please provide as much clear and factual detail as possible. This will help us to investigate your concerns promptly.

Type of Issue *

Date of Incident/Decision *

Please provide the date the main event you are concerned about occurred

Staff Member(s) or Person(s) Involved (if known)

Detailed Description *

Please describe the events in the order they happened. Be factual and specific. Include what happened, where it happened, and who was involved. (Minimum 50 characters)

Section 3: Steps Taken So Far

We encourage resolving issues informally where possible. Please let us know if you have already discussed this matter with any RTO staff or taken other steps to resolve it.

Have you tried to resolve this matter informally? *

Yes
No

If yes, please tell us who you spoke with and what outcome followed. *

Section 4: Your Desired Outcome

This helps us understand what a successful resolution would look like for you.

What would you like to see happen to resolve this complaint? *

Please be specific.

Section 5: Supporting Evidence

Please upload any documents that support your complaint, such as emails, screenshots, or assessment feedback.

Attach Files

Accepted file types: PDF, DOCX, JPG, PNG | Max file size: 10MB per file

Section 6: Declaration and Submission

By checking this box, I acknowledge that I have read the Complaints Policy and I am aware of the process and timeframes involved. *

I declare that the information provided in this submission is true and accurate to the best of my knowledge. *

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